Direct Sidekick’s Customer Relationship Management (CRM) system is your way to keep track of all of your customers and team members. You can do almost anything here, keep notes, send invoices, setup tasks and send drips.
Here is exactly how to use each feature:
Adding New Customers and Team Members:
- Bulk Customer or Team Member import
- Download sample file.
- Follow the exact header names.
- Click choose file button to load your file.
- Click submit to load.
- Add Individual Contacts
- Click Add New Customer (Team Member) button
- Complete the form
- Click submit
What are tags and how to use them?
Tags are an easy way to managed users that have similarities. Do you have a list of possible recruits? Do you have customers that order consumables from you that you want to keep track of? Do you want to know if a certain event is worth doing again?
Tags can help with those questions and more. Simply add a tag to a contact, for example “recruit” for customers that you think may want to join your team. Now, when you want to search your contacts for possible recruits to call simply type “recruit” into the search bar and the remaining list will be only those with the recruit tag.
Sending Invoices to Customers:
See the full article: Sending Invoices.
Notes are where you record anything and everything you want to remember about your contact. What did you talk about the last time you spoke? What did they order from you? What is going on in your contact’s life? All important things to remember for the next time you speak.
Adding Tasks for a Contact:
See the full article: How to Use Tasks
Assigning a Drip:
See the full article: Using Drips to Automate Your Communications and Business Processes